Overview:

This website is operated by Jake’s Tutoring. Throughout the site, the terms “we” , “us” and “our” refer to Jake’s Tutoring.

Jake’s Tutoring offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”). These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Section 1 - Billing

For Pay as You Go (PAYG), payments are to be made on the day of the scheduled lesson without exception. Remittance advice is to be sent to either 0415 709 686 or jakesteed2@gmail.com. Invoices and receipts of payment are available on request.

If payment has not been received in due course then a friendly reminder will be sent out and prompt payment is expected. No sessions will be delivered to clients who are in arrears.

For Prepaid 10-Hour Packages, you will be emailed an invoice each time a package is issued. Prompt payment is expected and remittance advice is to be sent to either 0415 709 686 or jakesteed2@gmail.com.

Section 2 - Weekly tutoring, lesson rescheduling and cancellations

We only reserve time slots to secondary students who are looking for weekly tutoring. We believe that we can offer the most value to students who are willing to commit to regular tutoring lessons. While lesson rescheduling and the occasional cancellation is acceptable, a student who shows a lack of commitment will be let go if they do not demonstrate a willingness to continue weekly tutoring. This is so we can offer our services to students on our waiting list who desire regular tutoring. We will communicate to the student multiple times with requests for a commitment to weekly tutoring before termination of tutoring occurs.

To reschedule or cancel a session, contact Jake directly to organise your next session at least 24 hours PRIOR to the session start time. If you reschedule or cancel a session within 24 hours of a session, you will be charged the full cost of a tutoring lesson.

If you have cold and flu like symptoms but still feel well enough to attend your session, please contact Jake to organise an online session via Google Meet. However, if you do not feel well enough to attend your session then please contact Jake to cancel and schedule in your next session. A medical certificate will need to be presented. Cancellations within 24 hours of a session with a medical certificate will not incur any charges.

Section 3 - Contracts

We have no contracts. You can cease tutoring at any time. Please note that to cancel an upcoming session 24 hours of notice is required.

Section 4 - Prepaid 10-Hour Package

A $50 discount is received when you pay 10 hours in advance. This is a great option for students happy for a long-term commitment to their tuition.

Section 5 - Refunds for Tutoring

Prepaid 10-Hour Package: Any unused balance will be refunded, minus the full price of 1 PAYG hour. Any hours previously used on the current package will be charged at PAYG price. Here is an example to illustrate this:

Matt has purchased a Prepaid 10-Hour Package for $900. He has used 7 hours and has 3 unused hours. Matt wishes to terminate tutoring and obtain a refund.

Jake’s Tutoring will revise the current package:

- Charge $665: 7 hours used x $95/hr (PAYG price)

- Charge $95: Termination penalty equivalent to 1 PAYG hour for administration costs.

- Refund $140: $900 - $665 - $95 = $140

If there is not enough credit remaining to pay the PAYG lessons and termination penalty, no refund will be given.

Section 6 - Modification to the Service and Prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.